GLOBAL COMPLIANCE. TRANSPARENT LOGISTICS.
Doorstep delivery via Air for samples under 15kg. For larger shipments over 25kg, we offer cost-effective Sea Freight with direct consultation to ensure your country’s specific certifications are met.
International Trade Terms for Agricultural Sample Orders
1.1 Incoterms® 2020 Standard
All international shipments are dispatched under the DAP (Delivered at Place) Incoterm.
Our Responsibility: We handle the export from Bangalore, pay for the international freight, and provide all standard export documentation.
Your Responsibility: You are responsible for unloading the goods and handling all import formalities, local duties, and taxes at the destination.
Shipping charges are calculated based on the greater of Actual Weight or Volumetric Weight (L × W × H / 5000).
Due to global market volatility, a fuel surcharge is updated monthly and included in the final checkout price.
Air Courier:5–10 Business Day
Sea Freight (LCL): 30–50 business days.
Note: Note: These are estimates. We are not liable for delays caused by port congestion, airline strikes, or customs inspections.
2.1 Buyer’s Due Diligence
Agricultural products (Coffee/Spices) are subject to strict biosecurity laws. It is the Buyer’s sole responsibility to ensure the product is permitted for import in their country.
2.2 Mandatory Documentation
We provide the following as standard for all samples:
1. Commercial Invoice (marked “Trade Sample – Not for Sale”)
2. Packing List
3. Certificate of Origin
2.3 Specialized Certificates
Certifications such as Phytosanitary Certificates (India), FDA Prior Notice (USA), or EUDR Compliance (Europe) must be selected at checkout or requested via email. Additional processing fees apply.
3.1 No-Return Policy on Agro-Products
Due to international food safety and biosecurity regulations, we do not accept physical returns of coffee or spices once they have cleared Indian customs. This prevents cross-contamination risks.
Orders can be cancelled within 24 hours of payment, provided the shipment has not been handed over to the courier. Once dispatched, cancellations are not permitted.
Refunds will NOT be issued for:
Coffee and spices are natural agricultural products. Variations in color, bean size, or aroma between batches are normal and do not qualify as “defective.”
If your package arrives physically damaged, you must:
We will provide a replacement or credit for verifiable transit damage.
5.1 Currency Conversion
All transactions are processed in INR. Prices shown in USD/EUR are estimates based on real-time exchange rates from our payment gateway (Stripe/PayPal). Your bank may charge an additional foreign transaction fee.
5.2 Payment for Samples
All sample orders (up to 25kg) must be prepaid 100% via the website portal. For bulk orders (>100kg), we accept Wire Transfer (T/T).
Manager’s Footer Note
By placing an order on thesagewayglobalexim.com you acknowledge that you have read and agreed to these Terms. We reserve the right to update these policies to reflect changes in global trade laws.